Time-out monitoring
In addition to enabling monitoring logging and using condition-based notifications to notify system administrators, a third option is to enable time-out monitoring.
If there is a connection issue with the connector, data updates are stalled. It is therefore critical to intervene as soon as possible when such a situation occurs.
To help identify connection issues early, the Planon application provides time-out monitoring functionality. What it does is simply to monitor the connector response - if the IoT backend does not respond within 5 (minimum value) polling cycles, it will set the connector to Immeasurable.
A response can either be an update of the connector itself or a data update of any of the measurement points.
In addition to the monitoring the connector, the same time-out monitoring is available for measurement points. If the measurement point does not receive a response within x polling cycles, it will be set to Immeasurable.
• This functionality only works for IoT systems that periodically (with a fixed specified time interval) send a heartbeat/update message for all its measurement points.• Activating this feature results in additional processing time needed on the Planon side. This could affect the system performance, so use with care and only when strictly necessary!
• The connector monitoring is only performed if the Sensor management connector is Active or Immeasurable
• If it is configured that updates should only occur during office hours, connector monitoring is restricted to office hours too.